Home
Courses
Links
Contact Us
Enquire Online
Training Dates
We accept all major credit and debit cards
Conflict Management
This includes candidates managing conflict by applying dynamic risk approaches, understanding the importance of self-awareness and acting proactively; how to resolve conflict and how to learn from conflict, as well as the following subjects;
- Health and safety
- Emotional Vs Rational
- Trigger
- Initial response
- Behaviour cycle
- Mental health problems
- The 4's
- Space and distance
- Defusing high risk conflict
- Confronting
- Post-incident
- S.A.F.E.R, P.O.P
- Flight or fight
- Inhibitors
- Managing expectations
- Blocks to communication
- Active listening
- P.A.L.M.S
- Signs of escalation
- Empathy
- Resolving
- Providing support
One Day: Conflict Management
Duration
1 Day
Two day: Conflict Management
Duration
2 Days
"Extremely thorough course, well explained and thought out"
Kris McCarthy Manager/Licensee, Route Nightclub Colchester
"A very informative course, even after being a licensee for 12 years I have learnt new skills that I will put into practice."
Julie Kretay - General Manager, The Fleece, Chelmsford
Instructor Qualifications
City & Guilds 7302
City & Guilds Level 3 Certificates for Deliverers of Conflict Management Training (1886)
BII Level 2 Trainer Induction Programme in Conflict Management to Deliver National Certificate of Door Supervisors - Licensed Premises
Maybo Physical Intervention/Conflict Management Train the Trainer Programme
Hazard & Risk Assessment certified by The Professional Training Centre
First Aid certified by St Johns Ambulance
Accreditation & Certification
Apply Here